FAQ
frequently asked questions
Answers to the most common questions. Are the escape rooms scary? What does it cost? How many can play?
The game & experience
What is an escape room?
An escape room is a physical room full of puzzles, codes and hidden clues. You have 60 minutes to work your way out together. It's about teamwork and fun — not about being a genius.
Is it hard?
It's about teamwork and fun, not about being a genius. If you get stuck, your game master sends hints so you're never completely stuck.
Is it scary?
No. The rooms are atmospheric but not scary — no jump scares. They suit almost everyone.
How many can we be?
2–6 people per room. If you're more, you can book several rooms in the same slot and compete against each other — up to 24 people.
How old do you have to be?
There's no fixed age limit. The rooms are aimed at ages 15+ and adults, but younger children are very welcome together with an adult.
Can we play in English?
Yes. All rooms can be played in both Danish and English, so everyone can join in.
What if we don't make it out in time?
Your game master comes to get you and walks you through the puzzles you had left. Most teams make it out — but the experience is the same either way.
Which room should we choose?
If it's your first time, we recommend “Legends of the Vikings” — our most beginner-friendly room and a great place to start.
Booking & payment
How much does it cost?
The price is per person and drops the more of you there are in the room — from 229 kr per person. Weekends are a little higher than weekdays. See the exact price for your group in the price calculator.
How do we book?
Pick your room, date and time right here on the site. There's no payment when you book — you pay on the day — and you get the confirmation by email straight away.
How do we pay?
You pay on the day by card or MobilePay — and only for the number who actually turn up. There's no payment when you book.
Can we change or cancel?
Yes. Since you only pay on the day, you can cancel or move your booking for free. Just let us know at least 24 hours ahead if you can, so someone else can take the slot.
Can we book at short notice?
Online you can book up to 36 hours ahead. If it's less than 36 hours away, give us a call — we sometimes have slots at short notice, though we can't promise it.
What if we become more or fewer?
Let us know as soon as possible, especially if you become more, so we can set the right number.
Gift cards
How do you redeem a gift card?
Book online and enter the gift card code in the "promo code" field — the value on the gift card is deducted from the total.
How long is a gift card valid?
The gift card is valid for 3 years from the date of purchase.
Can I choose the amount?
Yes. You choose the amount, and it can be used on any of our escape rooms.
Do I get the gift card by email?
Yes. The gift card is digital, and you choose whether it's emailed to you or directly to the recipient. If you send it to yourself, you can print it and give it in person if you prefer.
Getting here
Where are you located?
Jernbanepladsen 65B, 2800 Kongens Lyngby — a few metres from Lyngby Station. See the map and directions on the contact page.
When should we arrive?
Please arrive 5–10 minutes before your time. If you're more than 15 minutes late, we may have to cancel so the following teams aren't affected.
How long does a visit take?
The game itself lasts 60 minutes. Plan for about an hour and a half in total: a short briefing with your game master beforehand, 60 minutes in the room and a little time afterwards.
Where can we park?
There's parking right nearby, including at Kastanievej opposite and in Lyngby Storcenter. See the map and parking on the contact page.
Is the venue wheelchair accessible?
Yes. There's a wheelchair lift at the entrance and an accessible toilet. The rooms themselves can be a little tight, but playing in a wheelchair is not impossible. Give us a call before your visit so we can prepare and find the room that works best.
